FAQ

Frequently Asked Questions (FAQ) – LixFree.info

How do I order a High Ticket product on LixFree.info ?
Select the product, add it to your cart, and follow the secure checkout process. For some high-end equipment, a FastZen advisor may contact you to confirm the technical and logistical details before shipment.

Can I request detailed information before purchasing?

Yes. We encourage you to contact us before purchasing to obtain complete technical specifications, additional photos/videos, or personalized advice.

Do the prices include taxes and shipping fees?
The prices displayed do not always include local taxes, customs duties, or installation fees. These items are specified before final order confirmation.

What are the delivery times for bulky products?

High-end equipment requires specific logistics:

Processing and preparation: 3 to 7 business days

International delivery: 15 to 45 days depending on the destination

How does delivery work?
Delivery is made via specialized transport (road, sea, or air freight). Products are delivered on pallets or in reinforced crates.

Does delivery include installation?
By default, delivery is made to your doorstep.
Installation, commissioning, or user training can be offered as options, depending on your location.

Can I track my order?

Yes. A tracking number and logistics updates will be provided as soon as your order is shipped.

What payment methods are available for high-end products?

We accept:

International credit cards

Bank transfer (recommended for large amounts)

Is payment secure?
Absolutely. All transactions are protected by advanced security protocols (SSL).

Can I pay in installments?
Payment plans are available on a case-by-case basis. Please contact our customer service department before placing your order.

Can I cancel a High Ticket order?
Cancellation is possible before production or shipping begins. Once an order has been placed, fees may apply.

Can products be returned?
Due to their nature (heavy, technical, or customized products), returns are accepted only in the case of a proven defect or non-conformity.

How does the refund process work?
After inspection and validation, refunds are processed within 7 to 21 business days, depending on the original payment method.

Are the products guaranteed?

Yes. Our equipment typically comes with a 1- to 3-year manufacturer's warranty, depending on the model.

What does the warranty cover?

The warranty covers manufacturing defects and mechanical or electronic malfunctions (excluding misuse).

How does after-sales service work?

Our team provides:

Remote assistance

Sending of spare parts

Coordination with the manufacturer if necessary

What should I do upon receiving the product?

We recommend that you:

Check the condition of the packaging before signing